FAQ
About the brands
Are your products authentic?
Yes. I source directly from the brands themselves, not through third-party wholesalers or grey market channels. I have spoken personally with every supplier I work with.
Why have I not heard of these brands?
That is rather the point. The brands I carry are established in Europe but have little or no presence in Hong Kong. If a brand is already on every department store shelf here, you do not need me to find it for you.
How do you choose what to sell?
I test everything on my own skin before it goes on the site, and I only work with brands that have their own laboratory and can explain their formulations properly. Most of what I look at does not make it here.
Orders and delivery
How long will my order take?
Orders placed before 3pm on a business day are usually sent out within 1 to 2 working days. Local delivery then takes 2 working days.
How much is delivery?
Delivery is calculated at checkout based on your address. Orders over HK$800 ship free. Self-collection in Causeway Bay can be arranged — email me and we will sort it out.
Do you ship outside Hong Kong?
Not at the moment. If you are elsewhere and would like something, write to me and I will see what is possible.
Will my order be discreet?
Yes. Everything is sent in plain outer packaging.
Using the products
I do not know what to choose. Can you help?
Yes, and I would rather you asked. Tell me about your skin — what it does, what has not worked, what you are hoping to change — and I will suggest something. Email or Instagram, whichever is easier.
Can I get samples?
Where samples are available I include them with orders. If there is something specific you would like to try first, ask.
How long before I see results?
It depends on the product, but honestly: longer than most brands imply. Hydration you may notice within days. Texture and firmness take weeks. Anyone promising otherwise is selling you something.
Are these suitable for sensitive skin?
Many are, but it depends on the formulation and on your skin. Every product page lists the full ingredients. If you have a known sensitivity, write to me before ordering and I will check for you.
Returns and payment
Can I return something?
Unopened products can be returned within 30 days. For hygiene reasons I cannot accept opened skincare, but if something arrives damaged or is not what you ordered, tell me and I will make it right.
What payment methods do you accept?
Visa and Mastercard. More options coming soon.
Is my payment secure?
Payments are processed by Shopify. I never see or store your card details.